Privacy Policy for Lusso Parks
Last Updated: 17th March 2026
Lusso Parks includes all park entities within the group, i.e Newbridge Country Park and Riverview Holiday Park.
At Lusso Parks (“we”, “us” or “our”), we are committed to safeguarding your privacy and protecting your personal data. This policy explains how we collect, use, disclose and protect personal information when you visit our websites, contact us, make an enquiry, book a stay, or interact with us in any way.
1. Who We Are
Lusso Parks is a provider of holiday park experiences and holiday home services. Our main contact details are:
Newbridge Country Park
Glasgow Road
Dumfries
DG 2 0LF
2. Information We Collect
We may collect personal information you provide directly to us, including:
• Identity details (name, date of birth)
• Contact details (phone number, email, address)
• Booking and payment information
• Preferences and communication choices
• Marketing consent details
We may also collect information automatically when you use our websites, such as IP address, cookies data, device details and browsing behaviour.
3. How We Use Your Information
We use personal data to:
• Manage bookings and enquiries
• Provide services, support and customer care
• Process payments and fulfil contracts
• Send marketing communications (with consent)
• Improve our services and websites
• Fulfil legal or regulatory obligations
We only process personal data where we have a lawful basis, such as performance of a contract, consent, legitimate interests, or compliance with legal obligations.
4. Disclosure of Your Information
Your information may be shared with:
• Lusso Parks staff who need it to provide services
• Trusted third parties (e.g., payment providers, IT providers)
• Legal or regulatory authorities where required by law
We do not sell your personal data to third parties for marketing purposes without your explicit consent.
5. Cookies and Tracking
Our websites use cookies and similar tracking technologies to improve user experience and analyse website use. You can accept or decline cookies via your browser settings.
6. Data Security and Retention
We use appropriate technical and organisational measures to protect personal data. Your information is retained only as long as necessary to fulfil its purposes, comply with legal obligations, or protect our interests.
7. Your Rights
Under UK GDPR and the Data Protection Act 2018, you have rights including:
• Access to your data
• Correction of inaccurate data
• Request deletion or restriction of processing
• Object to direct marketing
• Data portability
• Withdrawal of consent
To exercise your rights, please contact us at sales@newbridgecountrypark.co.uk. You also have the right to raise a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data has been misused.
8. Changes to This Policy
We may update this policy from time to time. Any changes will be effective immediately upon publication on our website.
